Douglas John, Inc. where every day is a holiday!
Welcome to Douglas John, Inc., your online fine jewelry and gift store. We have been offering fine gold jewelry and quality leather sleigh bells, Christmas bells and treasured gifts for over 18 years. If you have any questions about our items, services or special orders, please contact us. We are happy to help!
Frequently Asked Questions
We accept unused items for exchange or return for a full refund, less shipping costs and restocking fee where it applies, within 10 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly tagged or labeled. See exceptions below.
To return or exchange an item, you need to request a Return Authorization Number. Do not ship the items back without a Return Authorization, as we cannot guarantee proper credit without it. All such packages will be refused. To request a Return Authorization Number, send an e-mail with your name address, date of purchase and your Order Number to: Djohinc@cs.com
Not Eligible for Return
- Discontinued, discounted and sale merchandise
- Engraved items
- All special order sales
- Christmas ornaments or Bells will not be accepted for return after December 1st
- Vintage Items
- All credits for returned merchandise will be issued back on the same payment service the order was charged on initially.
- We are not responsible for shipping charges incurred to send the product back for return or exchange.
- We reserve the right to charge a 20% restocking fee on returns of jewelry items. There are no exceptions to this policy.
How long will it take to process a return?
Generally, once and item is received, processing and returns take approximately 3-5 business days. Processing may be delayed during busy holidays.
For residents of Minnesota, the Sales Tax charge is 7.25%.
All orders can be paid via Shopify and PayPal and credit cards processed through these financial services.
Orders are subject to inquiry. At any time we may contact the purchaser to verify purchase.
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